{"id":1456,"date":"2023-05-15T12:12:41","date_gmt":"2023-05-15T10:12:41","guid":{"rendered":"https:\/\/www.kotchandthegang.com\/?page_id=1456"},"modified":"2026-03-31T19:15:07","modified_gmt":"2026-03-31T17:15:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.kotchandthegang.com\/?page_id=1456","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Comment savoir si ma commande a bien \u00e9t\u00e9 prise en compte ? <\/strong><\/p>\n

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Vous allez recevoir un email sur l\u2019\u00e9tat de votre commande. Si vous ne recevez pas d\u2019email, merci de contacter le service client.<\/p>\n

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Puis-je retourner ma commande ?
<\/strong>Vous disposez de 15 jours \u00e0 compter de la date de r\u00e9ception de votre commande, pour retourner \u00e0 vos frais, les produits command\u00e9s, pour remboursement. <\/p>\n

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Vous ne pourrez pas retourner les articles si les produits livr\u00e9s ont fait l\u2019objet d\u2019un usage, ont \u00e9t\u00e9 endommag\u00e9s, comportent des pi\u00e8ces manquantes, ou dont les \u00e9tiquettes ont \u00e9t\u00e9 retir\u00e9es.<\/p>\n

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Nous disposons de 30 jours pour effectuer le remboursement via le mode de paiement utilis\u00e9 lors de l\u2019achat. <\/p>\n

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Pour plus d\u2019informations sur les conditions de retour, consultez nos CGV.<\/p>\n

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Comment contacter le service client de KOTCH&THEGANG ?<\/strong><\/p>\n

Via le formulaire de contact<\/a><\/p>\n

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jours et horaires d\u2019ouverture du service client (heure fran\u00e7aise)<\/p>\n

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Lundi : 10h-18h<\/p>\n

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Mercredi : 10h-18h<\/p>\n

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Jeudi : 10h-18h<\/p>\n

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Vendredi: 10h-18h<\/p>\n

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Comment proc\u00e9der \u00e0 un retour ?<\/strong>
\u00b7       Envoyer un mail via le formulaire de contact<\/a>
\u00b7       Notifier votre nom et pr\u00e9nom
\u00b7       Donner une description d\u00e9taill\u00e9e du ou des articles concern\u00e9(s), avec date d\u2019achat<\/p>\n

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Et, les produits doivent \u00eatre retourn\u00e9s \u00e0 l\u2019adresse postale suivante : <\/p>\n

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KOTCHANDTHEGANG<\/p>\n

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53 rue du Faubourg Bonnefoy<\/p>

B\u00e2timent C Appartement 10<\/p>\n

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31500 Toulouse<\/p>\n

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FRANCE<\/p>\n

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et vous devrez conserver la preuve d\u2019exp\u00e9dition.<\/p>\n

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Exp\u00e9diez-vous dans le monde entier ?<\/strong>
Nous livrons en France et \u00e0 l\u2019international. Les frais de port sont calcul\u00e9s en fonction du pays de destination au moment du panier. Pour en savoir plus, consultez nos CGV.<\/p>\n

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Quel est le d\u00e9lai de livraison ? <\/strong><\/p>\n

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KOTCH&THEGANG exp\u00e9die votre commande dans les 1 \u00e0 3 jours ouvrables sauf p\u00e9riode exceptionnelle. Une fois le colis (colissimo) exp\u00e9di\u00e9,le temps de livraison d\u00e9pend de la destination. Selon Colissimo, pour un colis envoy\u00e9 en France, la livraison peut prendre entre 2 \u00e0 4 jours. En Europe, entre 3 et 7 jours. Dans le reste du monde entre 4 \u00e0 15 jours selon le pays de destination. Pour en savoir plus, consultez les CGV.<\/p>\n

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Quels sont les frais de livraison ? <\/strong><\/p>\n

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 Les frais de port sont calcul\u00e9s en fonction du pays de destination. Les frais sont calcul\u00e9s au moment de la validation du panier. <\/p>\n

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Les taxes quelconques, douane et frais \u00e0 l\u2019import sont \u00e0 charge de l\u2019acheteur<\/p>\n

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Puis-je annuler ou modifier ma commande ?<\/strong>
Malheureusement, nous ne sommes pas en mesure d\u2019annuler ou modifier votre commande une fois le paiement r\u00e9alis\u00e9. Cependant, vous disposez d\u2019un d\u00e9lai de 15 jours pour nous faire un retour des articles. <\/p>\n

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O\u00f9 puis-je trouver les mesures de chaque mod\u00e8le ?<\/strong>
Vous trouverez un guide des tailles <\/a>sur chaque fiche produit.<\/p>\n

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O\u00f9 vos habits enfants sont-ils fabriqu\u00e9s ?<\/strong>
Toute notre production est fabriqu\u00e9e en France.<\/p>\n

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Que dois-je faire si ma commande est retenue en douane ?<\/strong><\/p>\n

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Dans ce cas, vous devez contacter le transporteur. Veuillez tenir compte du fait que vous devrez peut-\u00eatre payer des frais ou des droits suppl\u00e9mentaires pour que le colis puisse \u00eatre livr\u00e9. Ils peuvent \u00e9galement vous demander d’autres types d’informations personnelles que vous seul pouvez fournir.<\/p>\n

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Comment savoir si ma commande a bien \u00e9t\u00e9 prise en compte ?  Vous allez recevoir un email sur l\u2019\u00e9tat de votre commande. Si vous ne recevez pas d\u2019email, merci de contacter le service client. Puis-je retourner ma commande ? Vous disposez de 15 jours \u00e0 compter de la date de r\u00e9ception de votre commande, pour …<\/p>\n

FAQ<\/span> Lire la suite\u00a0\u00bb<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-1456","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Kotch&TheGang<\/title>\n<meta name=\"description\" content=\"Mode enfant responsable, fabriqu\u00e9e en France pour tous les enfants de 2 \u00e0 12 ans.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kotchandthegang.com\/?page_id=1456\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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